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WARRANTY




Our 30 Day Return Policy:

At iOC Tech Inc., we promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund according to the following guidelines:

**All returns are subject to a 15% restocking fee. Any serial number and certification labels (e.g. UL listing, brand name, UPC Code, etc.) must NOT be removed or altered, as this will void your Return Policy within 30 calendar days of the invoice date, whether you are requesting a refund or a product replacement.

Any products marked 'Non-Cancellable/Non-Returnable' are NOT eligible for return, under any circumstances. This includes all custom cable assemblies and custom made-to-order products.

Manufacturers Restrictions:

iOC Tech Inc. has strategic partnerships with an array of manufacturers to bring you the very best product selection on the market. Products that ship directly from their manufacturing facility are called drop ship items, which fall under this category. Some manufacturers have a standard 25% restocking fee that must be applied to all items returned within 30 calendar days; the only cases in which this policy wouldn't apply is if the product had been delivered defective or DOA (dead on arrival), or a mistake was made on our part. All returns must be in original packaging and resalable condition in order to qualify for credit.

Out-of-Stock/Backordered/Discontinued Items:

If you wish to return an item that has been discontinued, you will be given the option of accepting a comparable replacement item, or receiving a refund at the current market value of the product, less the restocking fee. Any current market value refund issued may not exceed the original invoice price. In the event that the item you ordered is either Out of Stock or Backordered a representative will contact you to request an alternative item.

Custom Made-To-Order Products eg. Custom cables:

Because they are specifically tailored to your individual needs and are therefore not resalable, we are unable to accept returns on custom ordered items of any sort. The only circumstances under which we will allow the return of a custom order is if the item has a manufacturing defect.

Defective Product/Incorrect Product:

Please call us for a RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 5 to 10 business days for your return to be processed once it has arrived at the warehouse.

Our 30 Day Product Exchange Policy:

If you would like an exchange for an order you placed, please call us for a RMA number. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 to 10 business days after we receive the product(s) you are returning in their original condition within 30 days. Damaged items will not be refunded if they are in non-resalable condition. We recommend you insure your package.

All product exchanges MUST be processed within 30 calendar days of the invoice date, whether you are requesting a refund or a product replacement.

Any products marked 'Non-Cancellable/Non-Returnable' are NOT eligible for exchange, under any circumstances. This includes all custom cable assemblies and custom made-to-order products.

Shipping Charges:

If at times we may send you an incorrect item or defective product (we realize nobody's perfect), we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.

How to Process a Return:

1. Check Your Package

All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we have listed above, iOC Tech Inc. reserves the right not to honor the return.

2. Contact us for a Return Material Authorization (RMA) Number

In order to process our customers' returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Material Authorization] number so please be sure to contact us before returning any items. To obtain your RMA and any additional return info you may need, please call our team toll-free at 1-877-592-4704 or email us at returns department.

3. Ship Your Return

Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you are well protected in the event that the package is lost or damaged in transit. DHL, FedEx, Purolator, and UPS provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that iOC Tech Inc. is not responsible for any packages lost or damaged during transit.

Product Warranty / Out-Of-Warranty Repair:

Product warranties offered by iOC Tech Inc. are those provided directly by our strategic partners / manufacturers. Out-of-warranty repair requests can also be placed directly with them.

Disclaimer:

iOC Tech Inc., its strategic partners and manufacturers specifically disclaim any and all warranties that are not addressed in the Return or Exchange Guidelines above, including (but not limited to) any warranty that deals with the salability of an item, or the suitability of a product for use in a particular environment, application, or situation. Out-of-warranty repair requests can be placed directly with the manufacturer. In the event of a manufacturing defect, the purchaser's compensation will be limited to their choice of a purchase-price refund or equivalent product replacement. Upon placing an order, our customers willingly waive of any claims of property damage; personal injury; loss of use; lost time, wages, income, or profit; and other incidental or consequential damages against iOC Tech Inc., their manufacturers and product vendors. Our manufacturers and distributors reserve the right to raise or lower their prices and change specifications without giving prior notice, or incurring obligation for these actions.